Adriana Beauchamp
QA Analyst | CSM | CAF
- Role
- Technical Support at Cengage
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Adriana Beauchamp
Bilingual (English/Spanish) Technical Support and QA professional with 8+ years of customer-facing experience and 2+ years in the tech sector, including freelance consulting and two state government modernization projects. Adept at troubleshooting software and hardware issues, writing clear documentation, and supporting end-users with empathy and precision. I’ve worked across roles in QA analysis, technical training, and research support—delivering measurable results in both structured and fast-paced environments. I’m comfortable managing tickets, conducting system testing, and translating complex technical processes for non-technical users. Whether leading training sessions, resolving first-line technical issues, or validating system functionality, I bring a solution-focused mindset, a detail-oriented approach, and a commitment to continuous learning. Technical Tools: Jira, Confluence, Salesforce CRM, Microsoft Excel, SQL Strengths: Cross-functional collaboration, client service, documentation, bilingual support, adaptability Open to roles in technical support, software QA, or training where I can contribute to a team’s success and continue growing in tech.
Experience
Technical Support
Jun 2025 — Present
Education
Northcentral University
Doctor of Philosophy - PhD (c), Organizational Leadership - Organizational Change Management
2015 — 2020
Argosy University Atlanta, Georgia School of Professional Psychology
Master's degree, Sport and Exercise Psychology
2012 — 2014
Skills
- Exercise Physiology
- Behavior Change
- Customer Service
- Fitness
- Executive Leadership
- Leadership
- Organizational Behavior
- Strength Training
- Talent Management
- Mentoring
- Corporate Trainer
- Yoga
- Research
- Wellness Coaching
- Functional Training
- Lifestyle
- Performance Motivation
- Organizational Leadership
- Mindfulness
- Organizational Change Agent
- Weight Training
- Team Development
- Fitness Training
- Team Building
- Management
- Psychology of Movement
- Teaching Workshops
- Leadership Development
- Executive Coaching
- Active Inquiry
- Personal Development
- Training Facilitation
- Personal Training
- Life Skills
- Organizational Culture
- Sports Psychology
- Microsoft Office
- Sales
- Workshop Development
- Performance Enhancement
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