Adriana van Gelder
Director of Service Operations @Buksa Conferences Associations
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WORK HISTORY
Director of Service Operations @Buksa Conferences Associations
Edmonton, AB, CA
As the head of service operations at Conferences + Associations, I lead the planning, coordination, and delivery of high-quality services, ensuring all projects are executed on time, within scope, and exceed client expectations: Spearheaded process improvement initiatives and implemented advanced project management tools that reduced delivery times and elevated service quality. & : Developed and executed company strategies, translating high-level objectives into clear, measurable outcomes that enhanced financial performance and operational efficiency. & : Cultivated a high-performing team and forged strong, long-term partnerships with clients, staff, and suppliers, ensuring consistent project success.
EDUCATION
Universidad Nacional Autónoma de México
Bachelor’s Degree
Universidad Nacional Autónoma de México
Master’s Degree in Operation Research
ABOUT ADRIANA VAN GELDER
Results-oriented strategic leader with over 15 years of executive-level experience driving transformational change across diverse industries. Proven track record of translating complex strategies into actionable roadmaps—leveraging methodologies like the Balanced Scorecard and PMI best practices—to deliver measurable outcomes and operational excellence. My career spans roles in quality assurance, IT strategy, organizational transformation, and project management. I\'ve led cross-functional teams of up to 50 professionals and managed high-impact projects for organizations such as Gartner, Arthur Andersen, and Grupo Gigante. I excel at innovating process improvements, establishing high-performing teams, and aligning business strategies with robust operational frameworks. Whether spearheading the creation of Financial Intelligence Units, managing critical IT transitions like the Y2K project, or optimizing strategic initiatives to drive revenue growth, I am passionate about empowering organizations to achieve sustainable success. My collaborative approach and commitment to excellence have consistently delivered enhanced performance, increased profitability, and a culture of continuous improvement.
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