Adriana Castro

About Adriana Castro

Experienced Sales Professional with a demonstrated history of working in the food & beverages industry. Skilled in Sales, Customer Relationship Management (CRM), Account Management, Marketing Strategy, and Brand Development. Strong legal professional graduated from University of Houston.

Experience

1. Relationship Manager

   Sysco

   Feb 2026 — Present · Houston, TX, US

   Represent Sysco as the face-partner for headquarter service relationships specifically for contracted account needs.Responsible for achieving service level targets and customer satisfaction objectives while adhering to standard processes.Coordinate business events and communicate status between different contributors within the team-based service modelAssist in the set-up and maintenance of accounts; including the creation of order guides, new account applications, setting up substitution rules, creating charts, establishing order/delivery schedules, implementing customer/vendor agreements, creating files, and coordinating with cross-functional departments in order to meet expectations.Take corrective action, as needed, to retain accounts and improve customer satisfaction.Responsible for working with Sysco business functions to ensure assigned contracts are effectively managedCommunicate to all levels of the organization (internal) as well as all levels of customer organization (external) as needed to ensure a successful and profitable customer relationship.

Education

• University of Houston

  Bachelor's degree

  2009 — 2013