Adriana Maldonado
Customer Success Team Lead @Beyond Finance
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WORK HISTORY
Customer Success Team Lead @Beyond Finance
Led and developed a high-performing team of Customer Success Representatives, driving retention and customer satisfaction in a fast-paced debt resolution environment.Partnered with leadership on recruitment, hiring, and onboarding of new representatives to scale team capacity.Provided ongoing coaching, mentoring, and performance feedback to improve representative skill sets and elevate customer experience.Implemented training and development initiatives that increased customer success consistency and reduced churn.Served as a trusted escalation point, ensuring complex client needs were resolved while maintaining strong relationships.Contributed to process improvements that streamlined customer engagement and enhanced overall team efficiency.
EDUCATION
San Jacinto College
Associate's degree, Social Sciences
ABOUT ADRIANA MALDONADO
Bilingual Sales & Customer Success Leader with 10+ years’ experience in financial services, automotive, and debt resolution. Proven in building high-performing teams, driving revenue, and improving processes.”
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