Adriana K Johnston
Senior Fb & Rooms Operations Manager, Osr Us, Canada and Cala at Marriott International @Marriott International
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WORK HISTORY
Senior Fb & Rooms Operations Manager, Osr Us, Canada and Cala at Marriott International @Marriott International
Phoenix, AZ, US
OSR US + Canada offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives.
EDUCATION
Arizona State University
Master’s Degree, Parks, Recreation and Leisure Studies
Arizona State University
Certificate: Convention Sales and Meeting Planning, Hospitality and Recreation Marketing Operations
Arizona State University
Bachelors of Science, Tourism Development and Management
SKILLS
ABOUT ADRIANA K JOHNSTON
I am a seasoned hospitality leader with over a decade of operational and executive‑level experience across luxury, premium, and lifestyle brands. Over the past two years, I have supported 14 hotels through FLEX/OSR assignments, quickly integrating into each operation and earning consistent recognition as one of the strongest leaders many teams have worked with. In addition to my on‑property work, I also serve as an OSR Rooms Committee Leader, contributing to rooms‑focused initiatives, collaboration, and best‑practice development across the broader OSR team.My career includes seven years at The Westin Kierland Resort & Spa, where I oversaw Front Office operations for a 735-key resort and led multiple Food & Beverage outlets. I later served as Director of Rooms and Executive Committee member at The Westin Tempe, where I oversaw Front Office, Housekeeping, Valet, IT, and Security. During a seven‑month period without a General Manager, I successfully led all hotel operations, guided the team through major events, including the Super Bowl and BSA, and delivered significant improvements in Guest Voice, Housekeeping, and Staff Service scores.In my OSR role, I am known for strong communication, hands‑on leadership, and the ability to quickly stabilize operations. I consistently deliver structured training, actionable recaps, and best‑practice job aids that help properties elevate performance long after my assignment ends. Leaders describe me as a natural fit from day one—someone who builds trust, mentors teams, and strengthens cross‑department collaboration.I bring strong technical acumen in Opera, Lightspeed, GXP, and brand‑specific systems, and I am recognized for identifying issues quickly and implementing sustainable solutions. I lead with empathy, flexibility, and a can‑do mindset—trusted to support openings, luxury transitions, high‑demand events, and complex operational challenges.If you are passionate about exceptional service, operational excellence, and strong leadership, I would love to connect.
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