Adriana Cavazos

Quality Assurance Senior Compliance Advisor @USAA

Phoenix, AZ, US

Review complex and high priority cases including rings, employees, subpoenas, and law enforcement referrals. • Review AML and fraud case investigations and Suspicious Activity Reports (SARs) for quality and accuracy.• Provide clear and accurate feedback regarding investigations. • File SARS through FinCEN in compliance with federal regulations. • Collaborate with managers and investigators regarding disputes to ensure findings are accurate and fair.• Serve as a functional expert and coach to peers and team members and am a resource for any issues.• Manage case load to ensure cases are completed and filed in accordance with regulatory requirements and internal deadlines. • Review reporting metrics to ensure production and quality goals are met or exceeded.• Maintain and grow relationships with investigators and managers by assisting with case questions and providing feedback• Serve as a leader on the Quality team by assisting peers with questions and completing special projects for management.• Serve as a SME and join collaboration calls with FI and AMLI to help with quality concerns.

Estrella Mountain Community College

Associate's Degree, Associate of Arts

Arizona State University

Bachelor's Degree, Criminology

Arizona State University

Master’s Degree, Criminal Justice and Criminology