Adriana Barrera
Export Client Services Representative - Agri & Nvocc @MSC Mediterranean Shipping Company
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WORK HISTORY
Export Client Services Representative - Agri & Nvocc @MSC Mediterranean Shipping Company
Montreal, QC, CA
Respond and adjust all bookings based on change and correction requests.• Verification of vessel space, allocation, inventory, equipment, quote validity and specialequipment.• Analysis on equipment inventory, release depots and sailing schedules.• Initiation of the Documentation cycle on the Export stream.• Management and creation of documentation to release of shipments.• Detailed verification of documentation to ensure compliance requirements.• Management and resolution of customer inquiries and requests.• Proper analysis on inquiries to provide a viable solution.• Due diligence to resolve the inquiry or seek support to resolve.
EDUCATION
Universidad Distrital Francisco José de Caldas
Bachelor's degree
Collège LaSalle, Montréal
Transportation Logistics
ABOUT ADRIANA BARRERA
I have more than 20 years of experience in customer service. I am a very proactive person and always looking to improve, highly reliable under stress and able to quickly adapt. Knowledge in SAP, outlook and Microsoft office. Leadership gained through managing on board flights and ground customer service. Organized and responsible with strong teamwork mentality. I communicate constructively, listen actively and appreciate feedback.
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