Adrian Zaragoza

Manager Customer Contact Center @OneMain Financial

Phoenix, AZ, US
EMAILS
a••••••••@onemainfinancial.com
MOBILE NUMBERS
+16•••••••77

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WORK HISTORY

Apr 2016 — Present

Manager Customer Contact Center @OneMain Financial

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Phoenix, AZ, US

SKILLS

CreditBranch BankingMortgage LendingFinancial AnalysisFhaCredit RiskPortfolio ManagementLoansRetail BankingFinanceBusiness Process ImprovementSmall Business LendingMicrosoft OfficeSalesTeam BuildingManagementLines of CreditCredit CardsFinancial RiskOperational RiskBusiness AnalysisRefinanceBankingRisk ManagementLeadershipDepositsCustomer ServiceConsumer LendingRelationship ManagementCash ManagementCredit AnalysisProcess ImprovementCross SellingFinancial Services

ABOUT ADRIAN ZARAGOZA

As a sales manager at OneMain, I lead a high-performing team of sales professionals with a focus on collaboration, self-sufficiency, and a culture of coaching. I have 20 years of management experience in financial services and operations, and I am proficient in all areas of consumer finance, including underwriting, originating, sales, servicing and closing, risk assessments and vendor management.I am not afraid to take risks and fail up, and I champion this same mindset with every team. I have a proven record of accomplishment in achieving and exceeding strategic goals in highly competitive markets, while maintaining superior employee and customer experiences. Year to date 2023, my team is ranked as a top team in the centralized sales operations group. I have strong analytical skills to evaluate organizational sales potential and market trends for growth opportunities. I am passionate about delivering value to our customers and stakeholders, and driving innovation and efficiency in our processes and systems.

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