Adrian Zaragoza
Contact Center Manager @ OneMain Financial | Driving Company Growth Through Analytical Insights
- Role
- Manager Customer Contact Center at OneMain Financial
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Adrian Zaragoza
As a sales manager at OneMain, I lead a high-performing team of sales professionals with a focus on collaboration, self-sufficiency, and a culture of coaching. I have 20 years of management experience in financial services and operations, and I am proficient in all areas of consumer finance, including underwriting, originating, sales, servicing and closing, risk assessments and vendor management.I am not afraid to take risks and fail up, and I champion this same mindset with every team. I have a proven record of accomplishment in achieving and exceeding strategic goals in highly competitive markets, while maintaining superior employee and customer experiences. Year to date 2023, my team is ranked as a top team in the centralized sales operations group. I have strong analytical skills to evaluate organizational sales potential and market trends for growth opportunities. I am passionate about delivering value to our customers and stakeholders, and driving innovation and efficiency in our processes and systems.
Experience
Manager Customer Contact Center
Apr 2016 — Present · Phoenix, AZ, US
Skills
- Credit
- Branch Banking
- Mortgage Lending
- Financial Analysis
- Fha
- Credit Risk
- Portfolio Management
- Loans
- Retail Banking
- Finance
- Business Process Improvement
- Small Business Lending
- Microsoft Office
- Sales
- Team Building
- Management
- Lines of Credit
- Credit Cards
- Financial Risk
- Operational Risk
- Business Analysis
- Refinance
- Banking
- Risk Management
- Leadership
- Deposits
- Customer Service
- Consumer Lending
- Relationship Management
- Cash Management
- Credit Analysis
- Process Improvement
- Cross Selling
- Financial Services
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