Adrian Wilson
Head of Forecasting Wfm & Realtime @Cpm International
Preston, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Head of Forecasting Wfm & Realtime @Cpm International
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SKILLS
TelecommunicationsAnalysisLeadershipCustomer Relationship Management (Crm)CoachingPerformance ManagementCrmVendor ManagementContact CentersSalesOperations ManagementManagementAccount ManagementCustomer RetentionCustomer ServiceService DeliveryNvq Level 3 NdeaProcess ImprovementWorkforce ManagementTeamworkTeam ManagementCustomer ExperienceCall CentersTeam LeadershipTroubleshootingTelemarketingBusiness Process ImprovementBpoQuality AssuranceB2bDirect MarketingNvq Level 2 DeaOutsourcingCustomer Satisfaction
ABOUT ADRIAN WILSON
I am a Head of WFM with over 20 years of experience optimising contact centre operations.…
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