Adrian Simethy
Licensed Insurance Advisor @Sonnet Insurance
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WORK HISTORY
Licensed Insurance Advisor @Sonnet Insurance
Toronto, ON, CA
EDUCATION
Bharathiar University
Bachelor of Commerce - BCom
ABOUT ADRIAN SIMETHY
Results-driven Customer Support Specialist and Manager with over a decade of experience spanning the insurance, cloud, telecom, and retail industries. I specialize in delivering high-quality customer resolutions, optimizing processes, and fostering professional relationships that drive customer satisfaction and business success. Currently, I work at Sonnet Insurance as a Licensed Insurance Advisor, where I handle complex requests, analyze customer concerns, and collaborate with internal teams to ensure seamless resolutions also additional provide support with purchasing auto and home policies. Previously, I held leadership and specialist roles at Amazon Web Services (AWS), where I spearheaded automation initiatives, saving $1.3M annually, and led high-performing teams to exceed KPIs. My expertise includes: Customer Support & Technical Issue Resolution Process Optimization & Cost-Saving Initiatives Stakeholder Engagement & Escalation Management Performance Coaching & Team Leadership CRM, Ingenium, OnBase, AWS, Excel & More With a strong track record of driving operational efficiency, mentoring teams, and implementing innovative solutions, I am always looking for opportunities to improve customer experiences and contribute to business growth. Let’s connect!
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