Adrian Revuelta
Manager of Customer Support at Hach Company
- Role
- Customer Support Manager at Hach
- Location
- Loveland, CO, US
- LinkedIn followers
- 500 followers
Experience
Customer Support Manager
Dec 2018 — Present · Loveland, CO, US
Leader of Customer Management (CM) team of 20 associates. Responsible for all post-sale customer support conducted via phone, email and chat. Accountable for key performance indicators such as opportunistic sales, sales leads, productivity, order accuracy, call scores. Invested in continuous improvement initiatives to enhance customer experience and increase productivity & efficacy. Committed to developing associates to grow within Customer Support or other positions within Hach/Danaher.
Education
University of Wisconsin-Milwaukee
Master of Business Administration - MBA
1992
Universidad Autónoma de San Luis Potosí
Bachelor's in Science, Chemical Engineering
1987
Skills
- Cross-Functional Team Leadership
- Customer Support
- Process Improvement
- Management
- Sales
- Product Development
- Product Management
- Voice of the Customer
- Product Marketing
- Business Development
- Continuous Improvement
- Key Account Management
- Customer Service
- New Business Development
- Strategic Planning
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