Adrian Martinez Borrega
Bilingual Client-Focused Professional | Real Estate & Financial Services | Leadership & CRM
- Role
- Shift Lead at New Western
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Adrian Martinez Borrega
Real estate acquisitions and investment analysis professional with experience sourcing…
Experience
Shift Lead
Feb 2025 — Present · Houston, TX, US
Coordinate front-of-house operations using internal POS and reservation systems to manage guest flow, optimize table turnover, and track real-time performance metrics2. Deliver bilingual (English/Spanish) client service with a focus on retention, personalized engagement, and experience-driven loyalty3. Inventory tracking, sales reports, and staff scheduling—leveraging systems to improve shift efficiency and identify service bottlenecks4. Train and mentor new hires on digital ordering tools, service workflows, and communication standards, improving team onboarding speed and customer consistency5. Monitor guest feedback and escalate recurring issues or opportunities to management—acting as a frontline source of customer insight6. Collaborate with kitchen and management to execute smooth, data-informed service during peak hours, using structured tools and checklists to maintain quality and consistency
Education
Berlitz Srbija - Škola stranih jezika
Second Language
2007 — 2017
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