Adrian King
Program Manager Digital Customer Success @IAG Loyalty
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WORK HISTORY
Program Manager Digital Customer Success @IAG Loyalty
Delivery of IAG Global Loyalty platform (GLP) to British Airways including integration with Salesforce marketing cloud. Scope of program includes enhancements to Comarch CLM loyalty & BI solutions that will replace legacy loyalty solution managing all BA Executive club accounts and associated data. Migration of 15 million accounts and integration of 50+ applications onto GLP. Business readiness activities including target operating model transformation assessment to ensure smooth transition for BA call centers. Preparation and presentation of program governance reports to C level. Cutover scheduled for October 2021.
EDUCATION
British Computer Society
Certificate in Project Management (Prince equivalent)
University of Birmingham
2:1, Geography
SKILLS
ABOUT ADRIAN KING
Programme Manager with extensive experience in the successful delivery of enterprise-wide digital transformation solutions with budgets in excess of £30M. Widespread Business and IT knowledge gained from delivery roles applying agile and waterfall principles. Full life-cycle experience from leading discovery workshops through to release management and establishing DevOps. Operating as the conduit between business, IT and wider programme stakeholders I develop and lead high performing teams. Strengths: PROGRAMME GOVERNANCE BUSINESS & IT ALIGNMENT DIGITAL TRANSFORMATION AGILE METHODOLOGY SUPPLIER MANAGEMENT RISK MITIGATION QUALITY ASSURANCE PLANNING BUDGET CONTROL BUSINESS READINESS PLANNING BUSINESS PROCESS & REQUIREMENTS COMPLEX SYSTEM INTEGRATIONS FULL STACK SOFTWARE DEVELOPMENT
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