Adrian Joseph
Human-Centered Product, Customer Success and Transformation Leader
- Role
- Implementation Human Centered Design (Hcd) Product Manager at Booz Allen Hamilton
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Adrian Joseph
Senior Digital Product Strategist, Customer Success and transformation leader fostering change through the successful delivery and growth of people, processes, and technology across high-profile, large programs. Passion for combining product management expertise with human-centered design thinking practices to cultivate adaptive enterprises and \'connect the dots\'. Proven development of collaborative, client relationships and high performing, motivated teams to achieve coordinated improvements across technical, operational, organization and customer engagement initiatives. High-performing transformation leader bringing practical innovation concepts into real-world implemented products and solutions. Expert in strategy-driven frameworks and business process reengineering for major business systems and processes. Experienced leading data, UI/UX, digital transformation, agile, and organizational change full application initiatives.
Experience
Implementation Human Centered Design (Hcd) Product Manager
Jan 2019 — Present
Senior Implementation/ HCD Product Manager responsible for convening the key stakeholders, staff and leaders involved in delivering government services to improve a user’s experience with government services. Combined both technical expertise and HCD that blends human insights, measurement and machine intelligence to understand and quantify a user’s experience. Use Lean Six Sigma methodologies to streamline all processes utilized by a government client to ensure sustainability as the projects continue to scale up.
Education
Argosy University Washington, DC
Master's degree, Forensic Psychology/ Behavioral Science
2013 — 2015
Penn State University
Bachelor of Arts (B.A.), Crime, Law, Justice
Skills
- IT Strategy
- Business Transformation
- Risk Management
- Change Management
- Governance
- Business Process Improvement
- Business Intelligence
- Sdlc
- Project Management
- Business Strategy
- Enterprise Architecture
- Consulting
- Business Analysis
- Program Management
- Software Development Life Cycle (Sdlc)
- Business Process Re-Engineering
- Management Consulting
- Pmo
- Pmp
- Strategy
- Requirements Analysis
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