Adrian Gaines

About Adrian Gaines

Motivated and versatile executive with extensive experience in operational, administrative, construction, catastrophe, and insurance management. Analytical and insightful leader with a talent for recruiting, developing, coaching, and directing high-performing teams. Inspires associates to sustain high levels of productivity and accomplish challenging goals. Extensive involvement in strategic and operational planning and execution, tracking/analyzing results, identifying obstacles to success, and implementing process improvements. Committed to quality and building an organization focused on teamwork, flexibility, creativity, and profitability. A proven problem solver strategically involved in designing, testing, and implementing Enterprise-wide initiatives and processes resulting in verified reductions in indemnity costs and improved customer satisfaction.

Experience

1. Vice President, Cag

   CIBA Insurance Services

   Jun 2019 — Present

   Responsible for oversight and administration of commercial property claims for the Claims Adjusting Group, Inc, a solely owned subsidiary of CIBA Insurance Services. Manage a layered insurance program, as a Third Party Administrator (TPA), for several admitted and non-admitted insurance carriers, located in the U.S. and abroad, including implementing guidelines and standards specific to each carrier\'s requirements. Coordinate responses to inquiries from stakeholders and regulators. Establish and monitor budgets, and develop metrics for tracking key performance indicators. Cultivate strong working relationships with brokers, reinsurers, and underwriters leading to cohesive product offerings. Enact performance management, promotion, and salary evaluations. Coordinate negotiations of disputed settlements via appraisals, arbitrations, and mediations.

Education

• Martin V. Smith School of Business & Economics

  Master of Business Administration - MBA, International Business, Organizational Leadership, Entrepreneurship

• California State Polytechnic University-Pomona

  Bachelor of Science, Operations Management

Skills

• Writing
• Investigation
• Subrogation
• Customer Service
• Liability Analysis
• Insurance
• Commercial Insurance
• Coaching
• Claims Handling
• Xactimate
• Analysis
• Performance Management
• Large Loss
• Claims Investigations
• Public Speaking
• Property
• Forecasting
• Compliance
• Property Damage
• Teamwork
• Risk Management
• Team Management
• Legal Liability
• Property Claims
• Microsoft Office
• Negotiation
• Customer Relations
• Process Improvement
• Casualty
• Change Management
• Claim
• Business Analysis
• Mentoring
• Auditing
• General Insurance
• Claims Management
• Team Building
• Supervisory Skills
• Administration
• Claims