Adrian Ego-Aguirre
IT Support Technician @Log N Pacific
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WORK HISTORY
IT Support Technician @Log N Pacific
New York, NY, US
Provide Tier 1 and Tier 2 IT support in an enterprise environment supporting hundreds of end users across Windows, Linux, and macOS systems. • Provision and troubleshoot Azure Virtual Machines (Windows & Linux), including VNets, subnets, and Network Security Groups (NSGs). • Administer Active Directory fundamentals including user account creation, password resets, security group membership, and basic access control. • Configure and manage Windows Server file shares, applying NTFS and share permissions to ensure proper access and data security. • Diagnose DNS and DHCP issues (A-records, CNAMEs, local cache), VPN connectivity problems, and client access failures. • Maintain detailed ticket documentation, troubleshooting steps, and resolution notes to support escalation and knowledge sharing. • Communicate clearly with users to set expectations, provide status updates, and ensure customer satisfaction. • Escalate complex issues to senior engineers with clear diagnostics and root cause findings. • Adhere to security policies, escalation procedures, and documentation standards in regulated environments.
EDUCATION
Borough of Manhattan Community College
Associate of Science in Engineering (Honors)
ABOUT ADRIAN EGO-AGUIRRE
I’m an IT Support professional with a strong foundation in end-user support, troubleshooting, and systems administration, combined with a background in operations leadership and customer-facing environments.I support users in fast-paced settings by diagnosing and resolving hardware, software, identity, and connectivity issues across Windows and macOS environments. I’m known for clear communication, strong documentation, and a calm, methodical approach to problem-solving—especially when supporting non-technical users.My hands-on experience includes device provisioning, ticket-based support workflows, Microsoft 365, Active Directory, network fundamentals, and endpoint security concepts. I’ve also completed practical labs involving network traffic analysis, system monitoring, and security tooling, reinforcing a security-first mindset in daily IT operations.I’m CompTIA Security+ certified and actively pursuing opportunities in IT Support, Help Desk, Desktop Support, and Technical Support roles, including positions within federal, DoD, and security clearance–track environments. I value teams that prioritize reliability, accountability, continuous learning, and mission-focused work.Key Skills:IT Troubleshooting | Windows & macOS | Microsoft 365 | Active Directory | Ticketing Systems | Network Fundamentals | Endpoint & Security Concepts | User SupportCertification: CompTIA Security+Clearance: Eligible to obtain and maintain a U.S. Government security clearance
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