Adrian Earling Smith

Business Manager @Singleton Birch Limited

North Lincolnshire, GB

Identify organizational needs and capture business opportunities while consistently exceeding goals, building relationships and supporting superior customer experiences.Develop and oversee P&L / KPIs objectives as well as train, assign, schedule, coach, counsel and discipline employees to ensure uninterrupted operations. Recommend potential products/services to management by collecting customer information and analysing customer needs. Develop corporate strategy for customer support and service function and to achieve customer service and support goals within scheduled time-frames. Conduct meetings to present business unit’s status report to executive management and partner groups. Foster robust relationships with partners with a keen focus on streamlining processes and resolving potential issues. Key Accomplishments:• Turned the declining business into a sustainable profitable business by purchase the company and relocating it while developing customer base, and managing staff….o 1st year: Stabilized the business. o 2nd year: Purchased and relocated the business as well as hired top-performing teams to achieve organizational goals. o 3rd year: Increased business and turned a profitability by developing and implementing process improvement strategies.• Increased turnover by 68% by fostering robust relationships with the customers and senior management. • Identified the need of skills improvement and delivered effective training and mentoring to staff with a keen focus on improving overall customer service and staff performance.

Lincoln College of Technology

Higher National Certificate