Adrian del Angel

About Adrian del Angel

Dynamic IT Support Manager with a proven track record at Medmen, excelling in problem resolution and incident management.Spearheaded asset-tracking initiatives and mentored junior analysts, enhancing team performance. Expert in hardware supportand remote assistance.

Experience

1. Senior Support Analyst IT Support Manager

   Medmen

   Sep 2022 — Present · New York, NY, US

   Delivered exceptional customer service, setting a high standard for the support team.• Acted as a liaison between corporate and retail users, resolving advanced technical issues.• Ensured desktop security protocols (antivirus, firewalls, etc.) were up to date and effective.• Led asset tracking and inventory management initiatives, ensuring proper resource allocation and utilization.• Mentored and trained junior support analysts, enhancing team competency and performance.• Managed daily operations of the desktop support team, ensuring smooth and efficient service delivery.• Developed and regularly updated IT knowledge base articles to improve internal resources.• Provided technical support to 29 retail locations, addressing equipment issues across a range of devices (registers, iPads,iPhones, computers, firewalls, access points) via Intune.

Education

• State University of New York at Delhi

  Computer and Information Sciences and Support Services

  2000 — 2003

• Katharine Gibbs School, New York, New York

  Applied Office Science, Computer Technical Support, CTS

  2004 — 2005

Skills

• Apple Certified
• Customer Service
• Os X
• Ios
• Iwork
• Computer Hardware
• Technical Support
• Troubleshooting
• Mac
• Microsoft Office
• Mac Os
• Keynote
• Ilife
• Iphone