Adrian Cumper

Employment Advisor @Jobs At Seetec

Meet, and strive to exceed, personal performance targets (Key Performance Indicators).• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.• Deliver a positive experience to new customers, ensuring they engage with you and the programme.• Achieve the Customer Service Standards required on the programme • Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.• Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to specialist agencies that can further support customers in respect to self-employment.• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.• Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.