Adrain Jones
Care Coordinator @Kaiser Permanente
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WORK HISTORY
Care Coordinator @Kaiser Permanente
Fontana, CA, US
Consult and coordinate with medical providers as primary interface to obtain required documentation to complete member requests; Answer an average of 11••••00 calls per month, addressing inquires related to appointment scheduling• Identify ways to improve quality of service to members as designated appointment clerk and increase quality and productivity• Ensure compliance with Kaiser Permanente\'s Policies and Procedures, Principles of Responsibilities and state, federal and local laws• Provide advice and counsel on behalf of 13 representative agents as appointed co-lead for unit-based team; negotiate change to labor relations processes and procedures affecting employees covered by labor agreements (appointed April 2018)
EDUCATION
University of California, Riverside
Certificate , Human Resources Management and Services
Colorado Technical University
Bachelor of Science - BS, Business Administration with a Concentration in Project Management
SKILLS
ABOUT ADRAIN JONES
Strong project management professional with a Certificate focused in Human Resources Management and Services. My professional experience includes a demonstrated ability to work well in a fast-paced, team-oriented environment while working to identify areas of improvement in organizational structure and then creating change initiatives designed to make these improvements happen. As a results-oriented Business Manager with 10+ years of experience working in client-facing environments & implementing cost-effective business solutions, my strong communication and organizational skills coupled with my project management style allows me to dynamically solve problems while working to deliver the highest quality solutions. Furthermore, I successfully monitor and prevent workplace safety incidents through routine and thorough inspections and training program coordination as Safety Program Lead for Kaiser Permanente.In this capacity, I maintain a comprehensive understanding of federal, state, and local regulations—including OSHA, organize and facilitate safety meetings with all staff, discussing areas of safety concern and brainstorming solutions and tools to prevent future incidents.As POC, I leverage outstanding leadership and collaboration skills to successfully maintain facilities and mitigate hazardous events and accidents. With my key experience facilitating safety programs and promoting compliance—along with my finely honed organizational and staff training abilities, I am well poised to help your organization develop and implement change strategies, conduct impact analyses and determine organizational change readiness.
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