Adonai Iwonde
Service Desk Analyst @Inteleos
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WORK HISTORY
Service Desk Analyst @Inteleos
Rockville, MD, US
Provided technical support for Microsoft environments, including Windows, Intune, Defender, Teams, Office 365, Exchange, AD, and Azure- Troubleshooting tickets over the phone, emails and via the JIRA ticketing system- Managed endpoint devices via Microsoft Intune/Autopilot for security and compliance- Educated end-users on software applications and troubleshooting techniques- Delivered remote support to distributed teams, ensuring seamless operations- Supported over 250 users across diverse devices, including Windows, MacOS, and ChromeOS- Used Automox for application management, patch deployments and remote connectivity- Work with the Supervisor to provide white paper documentation on onboarding procedures and training for new tier 1 employees- Collaborated with teams and vendors to implement solutions and resolve escalations.
EDUCATION
CourseCareers
Introduction to Information Technology, Information Technology
University of Buea
Bachelors, Geology
ABOUT ADONAI IWONDE
IT Professional - Tech Lover
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