Adolfo Melendez
Business Operations Specialist | Business Strategy Certification
- Role
- Customer Service Specialist at Cognizant
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Adolfo Melendez
Our team at Cognizant thrives on delivering top-tier customer service to the Americas…
Experience
Customer Service Specialist
Jul 2023 — Present · Washington, DC, US
Costumer Service to Americas market, Canada and USA, islandsDocumentation and resolve issues with customer billing and payments through ERP like Salesforce, Onvida,Power Point, Power BI, etc Support efforts to develop market in USA and Canada, by opening more that 35 new accounts per month Coordinate dozens of customers inquiries each week using a computerized system to gather information and/or troubleshoot problems by running reports, sales opportunities, and coordinating outreach Managed bilingual accounts, successfully submitted over 800 customer requests, transactions, increasing project revenue through sales North American customer support for logistics, lost shipments and delivery investigations with multiple carriers
Education
UPAEP
Bachelor of Business Administration - BBA, International Business/Trade/Commerce
2013 — 2018
Nantong University
Business Administration, International Business
2017 — 2018
University of Virginia
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Virginia Darden School of Business
Business, Business Administration and Management, General
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Educación Superior
- Redes Sociales
- Investigación Y Desarrollo
- Servicio De Atención Al Cliente
- Microsoft Word
- Oratoria
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