Adnane Gharrafi

Bilingual Public Service Advisor @Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario

Ottawa, ON, CA

Deliver high-quality, bilingual front-line customer service by assisting clients with a wide range of inquiries and processing critical documentation, including health cards, driver’s licenses, and vehicle registrations, in accordance with provincial standards.+ Provide professional and timely service in English, French, Arabic and Spanish, resolving client concerns efficiently to enhance satisfaction and trust in public services.+ Accurately process payments and financial transactions, demonstrating exceptional attention to detail and a commitment to fiscal integrity.+ Maintain current knowledge of Ontario government services, procedures, and regulatory changes, ensuring the delivery of up-to-date and reliable information to clients.+ Safeguard sensitive client information through meticulous data handling, ensuring compliance with privacy legislation, internal protocols, and government regulations.+ Perform quality assurance checks to ensure completeness and accuracy of documents submitted by clients.+ Investigate and resolve routine issues, escalating complex or urgent matters to the appropriate channels to maintain service excellence.

Collège Boréal

Bachelor of Business Administration, Logistics, Materials, and Supply Chain Management

Ecole Nationale de Commerce et de Gestion, Tanger

Master's degree, International Business/Trade/Commerce