Adnan Khan
Senior Technical Consultant @Krome Technologies Ltd
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WORK HISTORY
Senior Technical Consultant @Krome Technologies Ltd
Chertsey, GB
Providing assistance to the Krome helpdesk team in a timely fashion on third line escalation issues for systems in use by clients and support team being able to solve more problems without escalation over time.• Providing assistance with Pre-Sales Consultancy on projects as required, working with in house pre-sales team to provide specialist knowledge where necessary.• Providing assistance with the implementation and maintenance of Krome’s internal systems• Effectively lead/manage a team or individual, ensuring that they are proficient in their role • Ensure managing strong client relationship with experience of client management, is able to build a report,understand and determine expectations. • Identify and develop sales opportunities/follow up leads and excellent understanding of how to developand retain new business, network, and create new opportunities for growth. • Project involvement is confident and willing to assist with projects that arise.• Experience on systems design, implementations, complex troubleshooting and resolutions on all of thefollowing: TCP/IP networking, firewalls, servers, Active Directory, Exchange, VMware, vSphere, Hyper-V, SAN, Citrix, SQL Server, Linux, Cyber security. • Customer service: listens to client needs and responds in the necessary manner, escalating any issuesthat fall outside of own role where necessary.
EDUCATION
University of East London
B.Sc. (Hons), Business Information Systems; Technology and Management
ABOUT ADNAN KHAN
Multi-faceted, efficient & reliable IT professional with 12+ years of experience and a comprehensive skill-set, underpinned by experience in pressurised environments whereby self-motivation and a positive response to pressure are essential. A committed team player with leadership ability, who uses high standards of communication to establish positive interpersonal relationships; quick and willing to assimilate and apply new work procedures. TECHNICAL AREAS OF EXPERTISE:• Proven track record troubleshooting various network problems, designing small and large infrastructure and gain valuable experience with exposure to challenging and dynamic projects in all aspects of IT. • Experienced on software installations and support includes - Microsoft Office/Office365, Windows OS/Servers, Active Directory, DNS, DHCP, Exchange Server, IIS, MS Office 365, MAC, Linux, Database MSSQL/Oracle, Kaspersky, Veeam, Backup Exec and other software applications.• Experienced on hardware configuration and support includes - HP, Toshiba, Dell, Lenovo, IBM, Apple, Netgear, SUN, SAN, NAS, DAS and Cisco. • Enterprise Virtualisation, Cloud Technology and VDI experience includes – VMware ESXi, VMware Horizon View, Citrix XenApp & XenDesktop, AWS, Azure, Google Cloud, and Microsoft Hyper-V. • Telecommunications and Mobile support experience includes – Apple iPhone & iPad, Blackberry, Android, Windows, Callagenix, Cisco, Avaya IP office and ShoreTel phone systems.
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