Adnan Khan

Head of Service Delivery @Conversant Technology

Bristol, GB

At Conversant, I lead Service Delivery and the PMO function, ensuring seamless, efficient, and high-quality project delivery from initial engagement through to post-deployment support. I work closely with both internal and external stakeholders, building strong relationships, aligning expectations, and driving service improvements through open communication and collaboration.I manage a skilled team of engineers while remaining technically hands-on, often diving deep into complex issues and contributing directly to problem-solving when needed. My background in infrastructure and unified communications keeps me grounded in the details, while my passion for automation drives my strategic outlook.Since joining, I’ve introduced clear operational structure, improved documentation through formal SOPs, and implemented end-to-end tracking of customer deliverables via JIRA. I also champion automation across our workflows, using a blend of scripting, low-code platforms, and generative AI to reduce manual overhead and enhance delivery performance.A notable outcome of this mindset was the development of an internal on-call rota management tool using the low-code platform, you can check it out at Synero.io, it automates rota scheduling and sends smart notifications to the Ops team across SMS, Microsoft Teams, and email, with webhook support for integration into wider systems.Always future-focused, I bring a balance of leadership and technical depth committed to constant optimisation, smarter tooling, and making the customer experience measurably better.

City of Bristol College

Computer Technology/Computer Systems Technology