Adnan J.

Technology Support Officer @Lift Schools

Birmingham, GB

Migrated six academies to a serverless cloud environment, decommissioning legacy servers and shifting user/device management to Google Workspace & GCPW.Provided 3rd line escalation support across Windows, macOS, iOS, Linux, and ChromeOS, troubleshooting hardware/software faults and ensuring SLA/KPI targets were met.Administered Active Directory (GPO, OU structures, user permissions) prior to cloud migration; experienced in Hyper-V server access and vendor-led network configuration (VLAN tagging).Delivered endpoint management with Lightspeed MDM, DirectPrint.io, and Papercut, supporting 500+ devices and streamlining deployment across 57 schools.Oversaw a large-scale AV installation project, liaising with 3rd parties to resolve faults, coordinate installers, and ensure quality delivery across multiple sites.Investigated and contained security incidents using Trend Micro, isolating compromised devices, performing rebuilds, and documenting findings with the data team.Produced technical documentation and diagrams (Draw.io network maps, printer guides, Workspace instructions) to support the wider IT team.Coordinated staff rotas, training schedules, and project workloads, ensuring consistent professional development even during staff shortages.Introduced AI tools (ChatGPT, Gemini, NotebookLM, Canva, Brisk.io) into workflows, enhancing teaching delivery and IT team efficiency.

Aston University

Bachelor of Science - BSc, Business & Management with Industrial Placement

Birmingham City University

Msc Computer Science, Computing

Birmingham Newman University

PGCE Computer Science, Secondary Education and Teaching