Adnan S.
Customer Experience | Visa & Travel Support | Airbnb & VFS Global | Remote Property Support | Process Excellence | Tech-Enabled Support | Reservation Management | Property Coordination|Customer Affairs Management|
- Role
- Customer Support Executive Airbnb Project Teleperformance at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Adnan S.
Experienced in both tech-driven customer support and visa operations, I’ve worked with leading global brands like Airbnb and VFS Global, delivering high-quality service in fast-paced, customer-focused environments.At Airbnb, I resolved complex queries with empathy, supported global customers, and handled time-sensitive issues with efficiency. At VFS Global, I specialized in visa and passport documentation for countries like Netherlands, Canada, and Brazil, ensuring accuracy, compliance, and smooth operations.I bring a strong mix of customer service, documentation expertise, and process improvement, with a passion for clear communication and operational excellence. Core Skills:Customer Support | Visa & Travel Services | Documentation | Compliance | CRM Tools | Conflict Resolution | Operations#operations #visaprocessing #customerservice #CRMTools
Experience
Customer Support Executive Airbnb Project Teleperformance
Mar 2025 — Present · Mumbai, IN
Providing customer support for Airbnb users as part of Teleperformance’s voice-based customer service team.Assisting global customers with booking, cancellations, refunds, account issues, and dispute resolution.Delivering prompt, empathetic, and personalized assistance while maintaining brand tone and service excellence.Working within a 24x7 operations environment, including night and rotational shifts.Ensuring adherence to Airbnb’s service policies, Teleperformance compliance protocols, and data privacy standards.Developing communication and problem-solving skills in a high-volume, customer-centric environment.
Education
Ganshyamdas College of Arts & Commerce
Bachelor of Commerce - BCom, Business/Commerce, General
2019 — 2022
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