Olga Rivera
Case Manager @Trident Global Assistance
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WORK HISTORY
Case Manager @Trident Global Assistance
Etobicoke, ON, CA
Coordinated medical repatriations for clients when required, ensuring all medical, logistical, and administrative protocols were followed. • Provided comprehensive case management for Canadian travelers abroad—both hospitalized and non-hospitalized—who required medical assistance during their trips. • Supported international (non-Canadian) travelers visiting Canada by arranging appropriate medical care aligned with the terms and coverage of their insurance policies. • Collaborated with healthcare providers, insurance partners, and service vendors to ensure timely, effective, and policy-compliant assistance. • Maintained accurate, up-to-date case documentation and ensured clear, compassionate communication with clients and their families throughout the assistance process. • Ensured all services and decisions were consistent with insurer guidelines, coverage limits, and duty of care standards. resume esto
EDUCATION
Centennial College
Office Administration , Office Management/Administration
Tanathology Institute
Diploma of Education, Thanatology
Autonomous University of Nuevo Leon, Mexico
Master's degree, Surgical Pathology
Autonomous University of Nuevo Leon, Mexico
Bachelor's degree, Medicine
Pharma Medical Science of Medicine
Diploma of Education, Massage Therapy/Therapeutic Massage
ABOUT OLGA RIVERA
I hold a medical degree with a specialization in Anatomic Pathology from my home country, complemented by a diploma in Office Administration – Health Services from Centennial College. With one year of hands-on experience in administrative and case management roles, I have developed strong expertise in coordinating medical repatriations, managing healthcare logistics, and supporting patients and insurers through complex medical situations.My background combines medical knowledge with administrative precision, ensuring that all processes meet medical, logistical, and policy standards. I am recognized for my strong customer focus, professionalism, empathy, and ability to manage multiple priorities efficiently. A dedicated and self-motivated team player, I bring a positive attitude and a strong sense of responsibility to every task. I am confident that my unique combination of clinical insight and administrative skills would add great value to your organization.
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