Ahmed Dkeidek
Service Delivery Manager @XBP Global
Berlin, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2023 — Present
Service Delivery Manager @XBP Global
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Berlin, DE
EDUCATION
2008 — 2013
German Jordanian University
Bachelor's degree, Industrial Engineering
N/A
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Project Management Professional
2011 — 2012
Cologne University of Applied Sciences
Bachelor's degree (Exchange student), Industrial Engineering
SKILLS
Microsoft OfficeSalesProcess ImprovementProcurementTask Based PlansProject ManagementManagementProject Plan Development & Management
ABOUT AHMED DKEIDEK
Service Delivery & Project Manager with over 10 years of experience in after-sales service and service delivery operations across Europe and the Middle East. Expertise in SLA governance, cross-functional coordination, and operational delivery, with a focus on improving service performance, customer satisfaction, Currently preparing for ITIL® 4 Foundation certification.
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