Aditya Raj Shukla
Account Manager | Customer Success | Client Retention & Growth | VIP Client Management | SaaS & Gaming
- Role
- Customer Support Specialist at IntouchCX
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aditya Raj Shukla
I help businesses grow by building strong customer relationships and turning client success into long-term revenue.With experience across gaming, SaaS, and customer operations, I specialize in managing high-value accounts, improving retention, and delivering exceptional customer experiences. My focus is on relationship-driven growth strategies that increase customer loyalty, reduce escalations, and strengthen long-term account value.Currently working as an Account Manager at IntouchCX, I manage VIP customer portfolios in a highly competitive gaming environment, consistently exceeding KPIs while driving engagement and satisfaction.Previously, I managed 150+ client accounts in the SaaS space, improving retention through proactive relationship management and data-driven customer insights.My expertise sits at the intersection of Account Management, Customer Success, and Business Growth — ensuring customers achieve real value while businesses scale sustainably.
Experience
Customer Support Specialist
Oct 2024 — Present · Bengaluru, IN
Manage VIP customer portfolios in a competitive gaming environment, driving engagement and long-term account value- Develop retention strategies that improve customer loyalty and reduce churn risk- Consistently exceed KPIs and quality benchmarks in high-performance customer operations- Build strong customer relationships that support sustained growth and satisfaction.
Education
S.H.M.S INTER MAHAVIDYALAYA, DHANBAD
12TH, Science
2018 — 2020
SGD MODERN SCHOOL, DHANBAD
10TH
2018
Binod Bihari Mahto Koyalanchal University (BBMKU), Dhanbad
Bachelor of Arts – Coursework Completed, ENGLISH LANGUAGE AND LITERATURE/LETTERS
2020 — 2023
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