Aditya Narain

About Aditya Narain

As a Software Engineering Manager with over a decade of experience—spanning backend development and full-stack engineering—I lead high-impact teams to deliver scalable, high-quality software solutions. My technical expertise includes GCP, Java, PHP, GraphQL, Kafka, React, enabling me to guide architecture decisions and ensure alignment with business goals.With a strong foundation in system design and cross-functional collaboration, I’ve successfully driven complex projects from concept to execution, while mentoring engineers and fostering a culture of growth and technical excellence. I’m passionate about building resilient systems, empowering teams, and continuously evolving with emerging technologies.I\'m eager to continue driving innovation and delivering value through thoughtful leadership and hands-on technical insight.

Experience

1. Software Engineering Manager

   Wayfair

   Apr 2025 — Present · Boston, MA, US

   Lead and manage a 10+ engineer organization across two teams (SCIT and Ticketing Platform), driving alignment, delivery, and engineering excellence.* Lead the Service Communications and Innovation Technology (SCIT) organization, driving development of the next-generation workflow platform that powers customer, supplier, and agent experiences — including GenAI-driven Agent Auto-Pilot, Co-Pilot, and intelligent service workflows.* Architect and oversee a suite of microservices and GraphQL APIs enabling reliable, real-time, and contextual communication across Email and SMS, while advancing discovery of a unified CMS platform for customer, supplier, and employee use cases.* Own the Wayfair Ticketing Platform, optimizing supplier notifications, customer–agent–supplier coordination, and internal engineering operations to enhance transparency and efficiency.* Lead a team of skilled engineers delivering high-quality, scalable software that drives exceptional customer experiences and operational excellence across Service Tech.* Architected backend systems that generated $3.8M in annual cost savings within the returns workflow, while optimizing post-order processes and integrating partner solutions for seamless operations.* Collaborate with Product, Data, and Platform Engineering to deliver reliable, innovative systems that enhance post-purchase experiences and accelerate service innovation at scale.

Education

• University of Southern California

  Master's degree, Computer Science

  2012 — 2014

• Birla Institute of Technology and Science, Pilani

  BE(Hons), Computer Science

  2007 — 2011

Skills

• Sql
• Asp.net
• Visual Studio
• Machine Learning
• Databases
• Cloud Computing
• Software Development
• Python
• Javaserver Pages (Jsp)
• Html
• Json
• Mysql
• Xml
• Artificial Neural Networks
• Maven
• Html5
• Docker
• Ruby on Rails
• C
• .net Framework
• C#
• .net
• Integration
• Jsp
• C++
• Javascript
• Html 5
• Web Services
• Java