Aditya Kurhade

Driving Customer Experience Excellence with Amazon Flex | IIML | ISB | PMP®| Ex-Mu Sigma

Role
Strategic Programs Amazon Flex at Amazon
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Aditya Kurhade

AK has a decade+ of experience in Cost Reduction, Process Improvement, Business Analytics and Product Development. He has worked in Advertising, Ops Product Development and Customer Experience domains. In his current role, AK is driving strategic initiatives in last-mile delivery optimization to enhance the Amazon Flex experience. These efforts are integral in ensuring safety and quality of delivery across various business segments, from AMZL, Grocery, Ship-same-day to Whole Foods.In his previous role, AK managed the Product-Customer fitment process, starting from requirement gathering till the launch impact evaluation by leveraging his expertise in data analytics. By marrying product development with customer needs within the Generative AI sphere, he continued to innovate and deliver exceptional value to the diverse customer base.AK has 0-1 experience of setting business units that built ML Annotation operational support and Ops product-tooling ecosystem, and setting program teams in new organization segments. He is good with tough cross-functional stakeholders, has strong data analytics background and has diverse exposure to solving the customer experience problems.Specialties: Product Development, User Stories, PRD/BRD writing, Customer Experience Management, Program Management, OKR setup, Stakeholder & risk Management, Lean Six Sigma, DMAIC, Kaizen, A/B Testing, Forecasting, Regression, Cohort Analysis, Clustering.

Experience

  1. Strategic Programs Amazon Flex

    Amazon

    Feb 2024 — Present · Hyderabad, IN

    AK is driving a director-level charter to optimize last-mile delivery experiences within the Amazon Flex program. He is accountable for ensuring the safety and quality of services provided to diverse business segments, including AMZL, Grocery, Ship-Same-Day, and Whole Foods, leveraging critical data signals.*Amazon Flex is a delivery program where independent contractors use their vehicles to deliver Amazon packages, offering flexible scheduling and earning opportunities-\"Empowering individuals to deliver smiles, one package at a time.\".

Education

  • Indian School of Business

    Professional Certificate in Product Management, Product Management

  • Indian Institute of Management, Lucknow

    Executive Program in Data driven Product Management, Product Management

    2020 — 2021

  • Shri Ramdeobaba Kamla Nehru Engineering College, Katol Road

    Bachelor of Engineering (B.E.), Computer Science and Engineering

    2010 — 2014

Skills

  • Sql
  • Access
  • Data Analysis
  • Microsoft Office
  • C++
  • Data Structures
  • Microsoft Powerpoint
  • Sas Programming
  • Java
  • Online Advertising
  • C
  • Programming
  • Javascript
  • Microsoft Word
  • Gemba
  • Algorithms
  • Cosmos
  • Kaizen
  • Lean Six Sigma
  • Html
  • Search Advertising
  • Decision Sciences
  • Microsoft Excel
  • Powerpoint
  • Photoshop
  • Analytics
  • R
  • Tutoring

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Aditya Kurhade — Strategic Programs Amazon Flex at Amazon in Hyderabad, TG, IN | Unifers