Aditya Karpe

Engineer @Clover Infotech

Mumbai, IN

Executed Business-As-Usual (BAU) operations for the client using Oracle SQL, including DML, TCL, and DQL commands, as well as the Vision Plus platform.Resolved customer issues such as MD escalations, Banking Ombudsman cases, and contact center complaints related to the bank’s credit card portfolio.Managed the update process for Unique Customer Identification Codes (UCIC) by extracting and validating data, and generating daily reports for Ixsight.Handled updates of Central Know Your Customer (CKYC) IDs for customers, ensuring compliance through rejection management and adherence to turnaround time (TAT) standards.Monitored fraudulent PAN incidents and discrepancies in customer demographics for corporate clients, implementing appropriate corrective measures.Oversaw the closure of critical credit card accounts for both retail and corporate customers, in accordance with RBI guidelines for 30, 37, and 395-day timelines.Acted as the primary liaison between the bank and credit bureaus (TransUnion CIBIL, Equifax, Experian, and CRIF High Mark), managing data submission, MIS, and rejection resolution.Monitored CONTROL M job schedules and file transfers within a LINUX environment to ensure uninterrupted data flow and job execution.