Aditya Hegde

Operations and Customer Experience Associate @ITW Construction Products (UK & Nordics)

Edinburgh, GB

Coordinated 50+ group activity experiences per month, ensuring smooth operations for daily activities and special leisure events, demonstrating strong organisational and event management skills by managing multiple tasks simultaneously- Consistently upsold premium products, resulting in a 10–12% increase in average transaction value and improved overall customer satisfaction- Demonstrated the ability to drive engagement through marketing strategies by assisting in promoting on-site branding and marketing efforts, contributing to a 15% increase in foot traffic through effective signage and event promotions- Supported training of new team members, enhancing onboarding processes and improving overall service consistency.

St. Aloysius Institute of Education, Mangalore

12th Grade (UK Equivalent - A Levels), Physics-Chemistry-Mathematics-Biology

St. Aloysius Institute of Education, Mangalore

High School (UK Equivalent - GCSE), Languages-Mathematics-Science-Social Studies

N M A M Institute of Technology, NITTE

Bachelor of Engineering - BE, Mechanical Engineering

Heriot-Watt University

Master's degree, International Business Management with Industry Placement with Distinction