Aditya Dugal

Senior Information Technology Support Engineer @Proterra

Burlingame, CA, US

Collaborated seamlessly with internal teams and external vendors to effectively strategize, plan, and execute projects, resulting in enhanced organizational outcomes. • Maintained, deployed, and managed billing and tickets for various platforms including JIRA, GitHub, Clockify, BOX, Intune, O365, and Dassault 3DX design applications. • Managed SOX compliance reporting and delivered impactful SOX audit presentations, to maintain the organizational integrity of diverse products. • Collaborated with cross-functional teams to address high-impact incidents with a sense of urgency, delivering precise and high-quality information to achieve prompt resolutions. • Utilized reporting tools to analyze production and workflow issues, ensuring proactive identification and resolution. • Successfully initiated and executed communication and collaboration space migration project from Zoom and BOX to Microsoft Suite ensuring data integrity and accessibility for users with a total cost saving of $700K. • Led a Successful MDM Migration from Airwatch to Microsoft Intune, ensuring a seamless transition for around 700 devices on the network with a total cost saving of $200K and streamlined the 1 touch device registration process.

University of Houston

Master of Science - MS, Engineering Technology - Network Communication

Savitribai Phule Pune University

Bachelor's degree, Electronics and Telecommunication Engineering