Aditya Dubey
Customer Success Leader / Manager | Salesforce & Slack | SaaS & Enterprise Software | Adoption & Value Realization
- Role
- Customer Account Support Specialist at Salesforce
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Dubey
I\'ve spent 12+ years at the intersection of enterprise platform ownership, customer…
Experience
Customer Account Support Specialist
Mar 2025 — Present · Bengaluru, IN
Lead a 9-account Premier portfolio (~$1.7M ARR) across Manufacturing, Healthcare, and Technology—driving adoption, value realization, and executive governance for Salesforce and Slack Enterprise Grid in an Enterprise SaaS environment.Key Contributions:Govern adoption end-to-end through EBR/QBRs, steering committees, RAIDs, and tailored playbooks—reducing shelfware to ~2.5%.Accelerated activation to ≥80% by month 6 and sustained ~97% monthly active usage across portfolio.Improved customer health:+19 Overall,+34 Product Adoption,+64 Customer Expertise score lifts.Secured a $400K renewal in healthcare by building a champion-led adoption program—hit 80% adoption in 3 months.Delivered $300K ACV expansion with 0% attrition through proactive risk mitigation and executive alignment.Hosted AI Office Hours (Notebook LM, Gemini) and guided Slack Enterprise Grid migrations beyond Premier entitlements.Platforms & Tools: Salesforce Lightning, Sales/Service/Industry Clouds, Slack Enterprise Grid, Einstein 1, Tableau/CRM Analytics, Jira.Focus Areas: Customer Success, SaaS, Enterprise Software, Cloud Solutions, Executive Governance, Adoption Playbooks, Value Realization, Health Score Improvement, Renewal, Expansion, Churn Mitigation, AI Enablement.
Education
Victoria University
Bachelor of Busines, Information System
2013 — 2016
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