Aditya Vikram Singh
Cluster Lead @ IDFC FIRST Bank | Enhancing Digital Banking Services
- Role
- Cluster Lead at IDFC FIRST Bank
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Aditya Vikram Singh
Results-driven professional with experience in Banking, Finance, and E-commerce. Expertise in leadership, financial analysis, customer relationship management, and regulatory compliance. Proven track record of achieving operational excellence and driving business growth. Skilled in leveraging financial tools, data analytics, and market insights to optimize processes. Extensive experience in managing banking operations, risk assessment, and client portfolio management. Proficient in implementing strategies to improve financial performance. Strong understanding of E-commerce trends, digital payment systems, and customer engagement strategies.
Experience
Cluster Lead
Jun 2024 — Present · Hyderabad, IN
Managing a team of Elite Bankers to strengthen customer engagement within a digital banking environment.Executing strategic initiatives to enhance delivery of banking products and services, aligned with customer needs and business goals. Identified inefficiencies in banking operations, ensured strict adherence to regulatory standards, and implemented digital tools to enhance service delivery.Leveraging KPI analysis to drive team productivity and delivered insightful reports on customer behavior and team outcomes to senior banking leadership.Fostering effective collaboration across IT, Operations, and Sales to support seamless end-to-end banking workflows and customer satisfaction.Ensuring full compliance with internal policies and regulatory guidelines, including seamless execution of VKYC (Video KYC) processes in line with RBI standards.
Education
University of Lucknow
Bachelor of Commerce - BCom
2012 — 2015
Manipal Academy of Higher Education
PGDBF
2017 — 2018
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