Aditya Vats
Global Customer Success Leader | Driving Post Sales value delivery & Retention Growth
- Role
- Global Lead - Customer Experience at Noise
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aditya Vats
Over the last 11+ years, I’ve worked across B2B SaaS, Retail, Travel Tech, and Loyalty…
Experience
Global Lead - Customer Experience
Jul 2025 — Present · Gurugram, IN
Own end to end customer experience - from onboarding to long term engagement.> Design and implement SOPs for support and operations and escalation management.> Analyze customer insights to drive continuous improvement across product and service.> Collaborate with product, tech, logistics and marketing teams to close feedback loops.> Track KPIs ( NPS, CSAT, TAT ) and continuously strive to exceed benchmarks.> Lead a team of CX executives and build processes that are fast, friendly and efficient.
Education
IBS Hyderabad
Master of Business Administration ( M.B.A.)
2011 — 2013
Delhi College Of Arts and Commerce
Bachelor's Degree
2008 — 2011
Skills
- Business Development
- Digital Marketing
- Lead Generation
- Customer Acquisition
- Corporate Communications
- Customer Relationship Management (Crm)
- Event Based Marketing
- Integrated Marketing
- Leadership
- Project Management
- Photography
- Crm
- Advertising Sales
- New Business Development
- Team Management
- Sales
- Recruiting
- Google Analytics
- Media Planning
- Account Management
- Marketing Communications
- Campaign Management
- Solution Selling
- Online Marketing
- SEO
- Search Engine Optimization (SEO)
- B2b Marketing
- Negotiation
- Email Marketing
- Online Advertising
- Google Adwords
- Public Relations
- Media Relations
- Business Strategy
- Social Media
- Market Research
- Competitive Analysis
- Event Management
- Marketing
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