Aditya Subramanian
PMI certified - PMP Project Manager | ITIL V4-Certified | Service Management Office (SMO) || CMDB Management || Problem Management || Change Management || Major Incident Management
- Role
- Service Delivery Manager at Tata Consultancy Services
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Subramanian
I am a Service Delivery Manager with 10+ years of experience in IT services and operations, specializing in ITIL-based service management, customer experience, and SLA governance. My career has been built on one core principle: aligning IT service delivery with business goals to drive measurable value.Having worked across logistics and ITSM domains, I bring the ability to navigate diverse industries, teams, and stakeholder expectations. My approach is both solution-oriented and people-focused, balancing governance and process maturity with the human element of service delivery.I am passionate about creating seamless, high-quality IT services that not only resolve problems quickly but also prevent them from recurring—ultimately driving trust, loyalty, and business continuity for clients.If you’re looking for a Service Delivery Manager who can elevate IT services, optimize costs, and deliver exceptional customer experience, let’s connect.
Experience
Service Delivery Manager
Mar 2023 — Present · IN
Education
Mumbai University Mumbai
BSC Hospitality Studies, Hospitality Administration/Management
2008 — 2011
Symbiosis Institute of Business Management, Pune
post graduate diploma, Logistics, Materials, and Supply Chain Management
2018 — 2019
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