Aditya Singh Tanwar

Restaurant General Manager @Americana Restaurants

SA

Looking after entire operations of the Business independently and managing a team of 25-30persons. Arranging and ensuring various legal and statutory compliances of setting up a business inthe food industry such as FSSAI, GST etc. Planning Menus Hiring and managing the entire team including riders for delivery, marketing and advertisingassociate, delivery personnel etc. Setting up and managing partnership with the food delivery platforms such as Zomato,Swiggy. Handling Parties & their budgets. Identifies current and future customer requirements by establishing rapport with customersand other partners who are in a position to understand service requirements. Maintains and models a calm demeanour during periods of high volume or unusual events.Continues to keep store operating to standard and sets a positive example for the shift team Exhibits a willingness and desire to share coffee knowledge and stories with others Displays a ‘customer first’ attitude by training and holding partners accountable fordelivering legendary customer service. Solicits feedback from the customers Supervisory Responsibilities: Interviewing & training partners, planning, assigning and directing work Regular interaction/ review with the team Encourage team to take independent decisions Conduct goal setting Developing strategic and operational plans for the work group, managing execution andmeasuring results Review performance to achieve organizational goals

Indira Gandhi National Open University

Bachelor of Applied Science - BASc