Aditya Singh
💻 Application Support Engineer | 5+ Yrs | SQL • Linux • AWS • Grafana • ITIL | Cloud Monitoring & Production Support
- Role
- Senior Software Engineer at GlobalLogic
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aditya Singh
Application Support Engineer with 4+ years of experience supporting high-availability…
Experience
Senior Software Engineer
Nov 2024 — Present · Noida, IN
Managed end-to-end incident resolution for customer-reported software and hardware issues, acting as the primary point of contact.Diagnosed, troubleshooted, and resolved technical issues via remote sessions, phone, and email, ensuring prompt and accurate customer feedback.Prioritized and categorized incidents based on impact and severity, consistently meeting or exceeding SLA targets.Tracked and analyzed incident progress using a ticketing system, maintaining detailed records and communicating updates to clients.Leveraged internal knowledge bases and common troubleshooting steps to minimize resolution times.Collaborated with internal business units and escalated unresolved issues to appropriate teams for advanced support.Identified and escalated trending issues to backline teams for proactive problem resolution.
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