Aditya Sharma
Head of Support and Services - India | UNI DIAMONDS | Account Management | Market Insights and Data Analytics | SaaS
- Role
- Head of Support and Services at UNI Diamonds
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Sharma
With 14+ years of experience in customer service and account management, I’m passionate…
Experience
Head of Support and Services
Oct 2021 — Present · Mumbai, IN
Onboarding new clients and assisting with the Website Walk through.2. Assisting qualified Leads with completing the KYC and becoming active customers.3. Setting up FTP / API based inventory uploads to the Website Server and adding automation to streamline availability of stock.4. Setting up the Operations Process and optimizing to improve KPIs.5. Reviewing Website and internal systems for bugs and improvements6. Meeting Domestic and International Clients to present Market Analytics on Pricing, Demand and Supply. Coordinating with the Product Team to create Next Gen Data Products, based on Client Feedback. Leading the India Support and Services Team and coordinating with International offices to resolve Client related queries and simplify the Customer Experience.
Education
Tilak Maharashtra Vidyapeeth, Pune
BCA, Information Technology
2007 — 2010
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