Aditya Rana
Incident Management at IBM
- Role
- Incident Manager at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aditya Rana
I am an accomplished Engineer EUS with 9+ years of experience in Incident & problem management and System Administration domains with handling P1 & P2, Escalation task, SLA met and administrating system. I am responsible for handling all type of Incident and problem and assisting client day-to-day functionality and efficiency. I have involved in security patching also in an organizational server and updating Windows and Microsoft Security patches. I have experience in generating antivirus report and updating antivirus (McAfee) on client individual systems.I have demonstrated experience in Handling all types of P1 & P2 with escalation call and ready to answer client with RCA details. I am successful in communicating, managing and influencing business colleagues and stakeholders at all levels including VIP customers. I am deft in users access grant and revoke and managing SC task tickets, Daily health check report. Also attending all client meeting to provide the SLA met and breaches justification. I have received Master Fleet Award, SPARK Award, GEM Award, Core Value Responsiveness Award. I have possessed excellent interpersonal skills, strong problem-solving skills and excellent leadership and decision-making skills.
Experience
Incident Manager
Nov 2021 — Present · Kolkata, IN
Education
TCIL-IT
ADCHN&IT
2011 — 2013
Berhampur University
Graduate Degree
2008 — 2011
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