Aditya Puthran
Technical Specialist @Apple
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WORK HISTORY
Technical Specialist @Apple
Toronto, ON, CA
Exceed daily performance targets for Time to Resolution (TTR) and First Response Time (FRT) whilemanaging a high-volume queue of hardware and software troubleshooting cases.Maintain a consistent, high-tier CSAT (Customer Satisfaction) score by delivering tailored technicalsolutions and fostering long-term client loyalty.Actively coach and mentor new Technical Associates on troubleshooting workflows and diagnostic bestpractices to ensure team-wide consistency in meeting client expectations.Collaborated cross-functionally with internal teams including sales and technical support to ensureseamless service delivery.
EDUCATION
Humber College
Postgraduate Certificate
George Brown College
Postgraduate Degree
University of Mumbai
Bachelor of Management Studies
Central Board of Secondary Education
AISSE Class 10th
St. Xavier's College
HSC Certificate
ABOUT ADITYA PUTHRAN
Post Graduate Certificate in Business Analytics and Bachelor’s degree in Management Studies, specializing in Marketing.
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