Aditya Nagpal
Lodha Group | Ex- Airtel | IIM A | SCMHRD | NSIT
- Role
- VP & Head Strategy - Customer Experience & Loyalty Sales at Lodha
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Nagpal
Aditya joined Airtel in Young Leader program. He thoroughly enjoyed 13 years spent with Airtel, learning each day & steering spectrum of business objectives.He has been fortunate to lead business objectives across markets viz Tier 2/ Tier 3 geographies of Upper North and Rajasthan, and metro markets of Delhi NCR. Aditya did P&L impact role of zonal business manager in Rajasthan circle, where primary focus area included revenue market share growth through efficient distribution network and stellar customer experience.Thereafter Aditya led Contact experience vertical. His core responsibilities include building resolution capabilities of front-line advisors, hearing customer feedback and strive to continuously make processes and journeys more customer centric through fault eliminations. This led Aditya to understand customer lifecycle better, right from acquisition till being an engaged customer!Currently, Aditya is working with Lodha group (india\'s largest real estate developer), leading customer experience strategy. The core responsibilities include ensuring delivery and governance of AOP targets across Collections, Service and Loyalty sales business, and creating frameworks and capabilities for ushering next level of growth.These experiences have given him great exposure and opportunities to steer organizational objectives in complex environments.He is a lifelong learner, likes to read and considers himself lucky to have crossed path with wonderful people thus far!
Experience
VP & Head Strategy - Customer Experience & Loyalty Sales
Apr 2024 — Present · Mumbai, IN
Being a part of Customer Experience team @ Lodha Group, I own delivery on following metrics - AOP of Collections- AOP of Loyalty business (Repeat and Referrals)- Delivering brilliant contact experience (omni-channel) to our customers. Focus on doing so by implementing the best-in class technology and a digital-first approach
Education
Indian Institute of Management Ahmedabad
Business Management, Analytics and Operations
2015 — 2015
Netaji Subhas Institute of Technology
B.Tech, Electronics & Telcommunication
2001 — 2005
SCMHRD
PGDM, Operations Management and Marketing
2005 — 2007
Skills
- Business Development
- Telecommunications
- Mis
- Key Account Management
- Sales Management
- Competitive Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.