Aditya Adi Mitra

About Aditya Adi Mitra

As a dedicated and driven professional, I constantly strive to apply my skill set and enhance my knowledge to contribute to the success of the organizations I work with. With over 8.5 years of experience in transition projects, building and leading global customer support teams, and implementing ITIL practices, I have developed a strong expertise in transition planning, project management, and service management.Throughout my career, I have successfully interacted with client stakeholders on all transition-related activities, ensuring seamless and efficient transitions. I excel in resource planning and allocation for clients during the transition phase, optimizing productivity and delivering exceptional results. My role as a Major Incident Manager at WIPRO Technologies for the Greater Toronto Airport Authority has sharpened my ability to handle high-pressure situations and provide effective solutions.I am proud to have implemented ITIL practices in customer support operations, focusing on process adherence, people management, and mentorship. With a proven track record in service management and team leadership, I have consistently delivered outstanding performance, ensuring service level agreements are met and exceeding customer expectations.In my present role at Accenture Technology, I served as a Transition Manager and Service Management Coordinator. I successfully managed risks related to new, changed, or retired services, while maintaining strong client relationships and handling reports. Additionally, I actively contributed to inventory and SOP updates, planned and managed service changes, and ensured the delivery of expected business value.During my tenure at Wipro Technologies Ltd, I held the positions of Major Incident Manager and Change Coordinator. I owned and led critical severity tickets resolution, drove major incidents, changes, and problem resolutions, and effectively communicated with customers and internal stakeholders. I consistently met SLA/SLO requirements, prepared root cause analysis reports, and facilitated successful implementation of changes through change management processes. I showcased my expertise in server administration, application support, troubleshooting, and training. I have a comprehensive understanding of infrastructure technologies, such as cloud services, security, SIEM, IAM, and threat and vulnerability management. I possess strong problem-solving and communication skills, enabling me to collaborate with cross-functional teams and drive successful outcomes.

Experience

1. Disaster Recovery Manager

   Tata Consultancy Services

   Mar 2025 — Present · Gurugram, IN

   Experienced Cloud & Disaster Recovery Lead responsible for driving cloud strategy, leading end-to-end cloud migration initiatives, and ensuring business continuity through resilient, scalable, and secure cloud architectures. Proven expertise in managing cross-functional teams, stakeholder alignment, and delivering cloud transformation projects with minimal downtime and optimized costs.Key ResponsibilitiesLead cloud adoption teamDesigned and implemented Disaster Recovery (DR) and Business Continuity strategies ensuring high availability, failover readiness, and compliance with RPO/RTO requirements.Acted as Cloud Project Lead, managing project scope, timelines, risks, and budgets for cloud transformation initiatives.Architected scalable, secure, and cost-optimized cloud solutions aligned with business objectives.Coordinated with application, network, security, and infrastructure teams to ensure smooth cloud onboarding and integration.Defined and executed cloud governance, security controls, and best practicesConducted DR drills, failover testing, and recovery simulations to validate resilience.Oversaw vendor management and collaborated with cloud service providers for solution delivery. Mentored teams on cloud technologies, migration methodologies, and operational excellence.Ensured post-migration optimization, performance tuning, and operational stability.Cloud Migration Strategy (Lift & Shift, Re-platforming, Re-architecting)* Disaster Recovery & Business Continuity Planning* Cloud Project & Stakeholder Management* High Availability & Resilience Architecture* Cost Optimization & Cloud Governance* Security, Compliance & Risk Management* Cross-functional Team LeadershipSuccessfully migrated critical workloads to cloud with zero/minimal downtime* Improved system availability and recovery readiness through robust DR frameworks* Reduced infrastructure costs through cloud optimization* Enhanced scalability and performance for business-critical

Education

• Prafulla Chandra College, Kolkata

  Bachelor of Commerce (B.Com.), Accounting and Business/Management

  2013 — 2016

• Belleveu boarding school,kursong

  Class 10+2

  2001 — 2010

• Army Public School Kolkata

  +2, Business/Commerce, General

  2011 — 2013

Skills

• Communication
• Soft Skills
• Computer Hardware
• Marketing Communications