Aditya Mhaske

Experience

1. Customer Service Representative

   eClerx

   Dec 2024 — Present · Navi Mumbai, IN

   As a Customer Service Representative at eClerx, I provide technical and process support to clients based in the United States, ensuring smooth resolution of queries and delivering excellent customer experiences. My role involves handling a high volume of customer interactions via phone and email, troubleshooting issues efficiently, and maintaining service quality standards.In addition to resolving technical concerns, I focus on building rapport with customers, offering personalized solutions, and ensuring client satisfaction. This position has honed my problem-solving abilities, communication skills, and adaptability in a fast-paced, client-driven environment.Key Responsibilities: Handling customer queries and technical issues for US-based clients Providing accurate, timely, and efficient solutions via calls and emails Maintaining high standards of customer satisfaction and service quality Collaborating with team members to improve support processes Documenting customer interactions and feedback for process enhancement