Aditya Maurya
Digital Adoption Specialist | Client Relationship Management | SaaS | CSM | DAP
- Role
- Digital Adoption Consultant at Whatfix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Maurya
Dedicated and metrics-focused Customer Success professional with a passion for elevating…
Experience
Digital Adoption Consultant
Sep 2024 — Present · Bengaluru, IN
Process Improvement: Identified inefficiencies in existing processes and implemented improvements to enhance productivity, efficiency, and customer satisfaction.Stakeholder Management: Cultivated strong relationships with multinational stakeholders.Requirement Gathering: Collaborated with global clients to identify end-user training needs.Solution Design: Defined customer applications and processes to tailor digital adoption solutions.Data-Driven Insights: Analyzed user behavior data to enhance digital adoption strategies.Strategic Consulting: Leveraged Whatfix to propose innovative digital adoption solutions.Cross-Functional Collaboration: Partnered with diverse teams to deliver efficient solutions.Content Creation: Developed engaging training content (walkthroughs, tooltips, checklists) using Whatfix Studio Editor.Standardization: Contributed to global standards and guidelines for consistent delivery.Domain Expertise: Gained deep understanding of various enterprise applications, processes, and user personas across industries (IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, Oil and Gas).
Education
Bhavans College
Bachelor of Science - BS
2014 — 2017
D Y Patil College of Biotechnology and Bioinformatics
Master's degree
2017 — 2019
Ramniranjan Jhunjhunwala College
Class 12
2012 — 2014
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