Aditya Kumar

Salesforce Developer @Best Buy Canada

Burnaby, BC, CA

Providing application users with technical support, tracking resolution progress in Salesforce Cases. Designed and created customized Sales reports and dashboards (i.e, pipeline management and forecasting) that drive informed business decisions. Created and maintained documentation on processes, policies, application configuration and help-related materials for super-users, end-users, and governance staff. Lead salesforce.com major and minor releases for the company, including release cycle testing, end user feature training, and overall corporate communication. Adapted to changing priorities/deadlines including the ability to multi-task and juggle many competing priorities/deadlines. Evaluated new technology and tools that improve sales processes and practices. Worked with Sales, Sales Operations, Business Intelligence, Marketing, and end-users to manage existing salesforce application and ancillary systems. Provided daily administration and support of Salesforce database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types and page layouts.

Jagan Institute Of Management Studies(JIMS Rohini)

Bachelor's Degree, Mass Communication/Media Studies

Kwantlen Polytechnic University

Post Baccalaureate Diploma, Operations and Supply Chain Management